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BackupScope

Contact

Talk to a person.

One address for everything: support@backupscope.pro. Including the details below gets you a useful answer faster.

Support

A backup that failed, a restore question, or something that does not look right.

Please include

  • Your WordPress, PHP and BackupScope versions
  • What you did and what you expected
  • The backup log (download it from the backup screen)
  • For a backup file: its manifest.json, which contains no passwords

Licences and billing

Activating a site, moving a licence, plans, renewals and invoices.

Please include

  • The email address you bought with
  • Your licence key, or the last characters of it

Before you buy

Questions about a plan, the number of sites, or whether BackupScope fits your setup.

Please include

  • Roughly how large your site is
  • Your hosting type, if you know it
Never email a backup file or your wp-config.php. They contain your database password and personal data. The manifest.json and the backup log are enough to investigate.

Many questions are answered in the documentation.